SmartFares Reviews

SmartFares has an overall rating of 4.8 based on 33 reviews. Customer feedback on SmartFares is mixed: SmartFares reviewers highlight positive aspects like competitive pricing, user-friendly interface, good customer service, which strongly appeal to budget-conscious travelers. However, SmartFares is often criticized for its hidden fees, limited flight options, slow customer support.

4.8/5.0

33 reviews

5 Stars

26

4 Stars

0

3 Stars

3

2 Stars

0

1 Star

0

All SmartFares Reviews (33)
Charles_bonds72
May 24, 2026
"Helpful updates after booking"
They emailed me quickly after I booked and kept me in the loop the whole time. It made any confusion feel totally avoidable, which I really appreciated
toshiko_Rodriguez76
May 19, 2026
"Great option for budget-friendly flights"
I found cheaper flights here than I was seeing elsewhere, and the booking process was simple. For other travelers trying to save a bit without dealing with a complicated checkout, I’d say it’s definitely worth checking out
Christina_west93
April 05, 2026
"I was a bit unsure about using SmartFares..."
I was a bit unsure about using SmartFares at first, so I looked around before booking. The site seemed normal, and the price stayed the same when I paid, which was a relief.
I got my confirmation email after a few minutes, and the airline had my booking too. No weird charges so far, so the booking itself was smooth, but when I had a small question, the response made me feel kind of dismissed. Still, it worked out fine overall.
JimmyBell_22
April 03, 2026
"My reservation was exactly right"
I booked my flight on smartfares.com and was a little worried something would get mixed up, because that kind of thing is always a ridiculous hassle to fix. But everything came through exactly right, names, dates, times, and airports all matched what I picked.

I checked directly with the airline afterward and the reservation was there with no problem at all. It ended up being a simple, no-drama experience for me, and I’d use them again.
WELLING
March 29, 2026
"The Fare Was Exactly the Same"
I’m 100% sure the price was exactly what I saw when I booked. No weird surprises, no last-minute changes—just the same fare, plain and simple
elaine2004
March 16, 2026
"Easy enough to book my flight"
Booking my flight was simple. The pages loaded fine, it only took around a few minutes, and I got my ticket without any hassle.
emily1970
March 10, 2026
"I had to switch my flight..."
I had to switch my flight last minute, so I was already bracing myself for the usual headache. Smartfares support ended up helping me find another option and went over the fee in a way that actually made sense. I did spend some time on hold, but compared to how these things can go, it turned out alright.
robert_Hinton99
March 07, 2026
"I needed to make a change with my..."
I needed to make a change with my airline, and they helped get it sorted out. It was straightforward, honestly. They coordinated with the airline fine, and I didn’t have to stress too much about it.
Charles_garcia94
March 02, 2026
"Helpful heads-up about my flight change"
My flight time got changed, and smartfares.com sent me the notice quickly. i liked that it was simple and clear because I tend to use shortcuts in my head with travel stuff, if the info is easy to spot, I don’t overthink it. I didn’t have to keep refreshing the airline site all day, and the new schedule was right there for me to check. It made it easy to adjust my ride to the airport again. No big drama, it worked fine for me.
Robert_hafer87
February 26, 2026
"Got my ticket confirmation super fast"
I booked my flight on smartfares.com the ticket confirmation came through way quicker than I expected. I was a little nervous at first, but it showed up in my email fast, which was really reassuring.
Everything looked good, and I didn’t have to sit around waiting or contact support or anything. The whole process was really simple, and I didn’t run into any issues at all
kittylancaster2818
February 19, 2026
"They sorted it out, even if it probably shouldn’t have happened"
I had an issue with my flight change and was getting a bit stressed, since it seemed like something got missed on their end. Support did get back to me quickly though, and they managed to fix the booking without too much back and forth. It wasn’t perfect from the start, but at least they owned it enough to get it sorted
GloriaBroom_24
February 16, 2026
"Prices were clear from the start"
I booked a flight on smartfares.com the price I saw at the start was pretty much what I expected when I got to checkout.
The taxes and fees were shown before I paid, I didn’t feel like a bunch of random charges popped up at the last second. I also checked a couple other sites, and this one was easy enough to compare.
It wasn’t anything fancy, but the pricing was clear and there wasn’t a big surprise at the end. That kind of thing matters to me.
ednacantara6303
February 15, 2026
"Easy to use, but I’d leave if that changes"
The site was easy to use overall. I was able to switch dates and compare different flights without feeling lost, which I appreciated. It also loaded quickly on my phone, and the booking steps were clear enough. I liked that the final price was easy to see before I paid. as long as it stays this simple and doesn’t start hiding fees or making things confusing, I’ll keep using it, but if that changes, I’d probably look somewhere else.
hello_gloria559
February 10, 2026
"No surprise fees after I booked"
I was a little worried about extra fees popping up after booking, especially after reading stuff online. But it was fine, like actually fine. The price I saw was the price I ended up paying, and all the charges were shown before I checked out. I got my ticket email quickly too. Nothing amazing or fancy, but it worked, and it worked without any weird surprises.
JillianBlair
February 02, 2026
"I Totally Panicked, But They Fixed My Name"
I booked my flight and then realized my last name was off by one single letter, and naturally I acted like my entire trip was about to collapse. The flight was coming up soon, so I was seriously stressing over what seemed like a tiny mistake that suddenly felt like a huge disaster.
I reached out to SmartFares support, and they actually made the whole thing way less scary. They told me exactly what they needed, kept the instructions simple, and didn’t make me feel silly for being in full panic mode over one letter.

There was a little waiting involved, which felt like forever because I was checking constantly, but they got it fixed and sent me the updated ticket. Huge relief. i was so happy when it was sorted out.
hello_cecil304
February 01, 2026
"Logged in and I Was Basically Amazed"
I logged into my account and my whole itinerary popped up almost instantly, with zero hassle. i was ready for some annoying login drama, but nope — it was so easy I was weirdly excited about it.
David-mcclung
February 01, 2026
"Refund showed up way faster than expected"
I thought I’d be waiting around for a while, but my refund came back quick. The speed was kind of ridiculous, in a good way. Not bad at all.
michael_Littlefield73
January 27, 2026
"No avoidable surprises with baggage fees"
I booked a flight and appreciated that the baggage fees were shown before I paid. There wasn’t any guessing or last-minute surprise at checkout, which feels avoidable on other sites. It made it much easier to compare the real total price
john_Stokes74
January 26, 2026
"Called in expecting to sit on hold forever..."
Called in expecting to sit on hold forever, but the wait was actually short. Got connected and helped way quicker than I figured I would. Super easy call no big hassle.
christine_Love91
January 18, 2026
"Really professional and easy to work with"
The agent was really professional and helped me out calmly the whole time. The process was easy from start to finish, which made the experience much less stressful.

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SmartFares Q&A

Ok so like has anyone actually had a good experience? if you had a bad one please don't answer because i read most reviews but was it ok at least?

Any live agent there?

Why are there so many negative reviews on your service? don't you have any integrity as a business?

Yesterday i did my online booking . they send me confirmation email. few mins later they deduct 1$ then 3.33$. the next day the debit the full amount

Did anyone get there money refund by smartfare (travel company), if so how?

orangeladybug838
January 16, 2020

“Partial refund- kept taxes' on reservation cancellation, claiming the airline had already issued tickets which was false!”

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